Terms and Conditions v9delivery — Complete Platform User Guide

1Introduction & Acceptance of Terms

Welcome to v9delivery, an online gaming and betting platform operated for players in Malaysia. This Terms and Conditions document ("Terms") governs the relationship between you ("Player" or "Member") and v9delivery ("Platform", "we", "us") across all aspects of your use of our website, mobile app, and services.

By accessing the v9delivery website, downloading or using our app, registering an account, or placing any bet, you acknowledge that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the platform immediately.

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, all of which form the complete framework of the agreement between you and v9delivery.

2Eligibility to Use the Platform

Use of the v9delivery platform is restricted to individuals who meet the following eligibility criteria:

• Age requirement: You must be at least 18 years of age. v9delivery does not permit any underage individual to register, access, or use the platform in any capacity.
• Legal capacity: You must have full legal capacity to enter into binding agreements. Individuals declared legally incompetent by a court are not permitted to use the platform.
• Personal use: Your v9delivery account is for personal entertainment use only. Use for commercial purposes, data collection, or acting on behalf of others is strictly prohibited.
• One account only: Each individual is permitted to hold only one active account on v9delivery. Owning multiple accounts is a serious violation of these Terms.

3Account Registration & Player Responsibilities

When registering an account at v9delivery, you agree to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, identification number, email address, and valid phone number. False or inaccurate information may result in account closure and forfeiture of all balances.

The KYC (Know Your Customer) verification process is mandatory for all v9delivery members. You will be required to submit valid identification documents such as a national ID card or passport when requested. This process is in place to protect you from identity fraud and to ensure the security of your account.

As an account holder, you are fully responsible for:

• Keep your password and login credentials confidential
• Ensure no one else accesses your account without your permission
• Notify v9delivery immediately if you suspect any unauthorised access to your account
• Update your personal information if any changes occur

V9delivery will not be held liable for any losses arising from the use of your account by a third party due to your own negligence or failure to safeguard your login credentials.

4Deposit & Payment Methods

V9delivery accepts deposits via multiple local payment methods including FPX (online banking), Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, and other methods listed on the platform. All deposits are processed using 256-bit SSL encryption to ensure transaction security.

The v9delivery deposit policy is as follows:

• Minimum deposit: RM10 for most payment methods.
• Deposits from legitimate sources only: All deposits must come from a bank account or e-wallet registered in your own name. Third-party deposits are not accepted.
• No platform fees: v9delivery does not charge any processing fees for deposits. However, certain methods such as crypto may involve network fees that are beyond our control.
• Information accuracy: You are responsible for ensuring all payment details are accurate. v9delivery is not liable for any losses resulting from incorrect information you provide.

5Withdrawal of Winnings

V9delivery is committed to processing winning withdrawals quickly and efficiently. Withdrawals can be made to a bank account or e-wallet registered in the player's name.

The withdrawal conditions are as follows:

• Your KYC account must be fully completed and verified before your first withdrawal can be processed.
• The minimum withdrawal is RM30 for most methods.
• V9delivery reserves the right to request proof of source of funds or additional documentation before processing large withdrawals as an anti-money laundering precaution.
• Any bonus received may be subject to wagering requirements before a withdrawal is permitted — specific conditions are stated in the relevant bonus terms.
• Withdrawals suspected of being linked to fraud or abuse will be held pending investigation.

Withdrawal processing time is within 1–24 business hours for most methods. Should an unusual delay occur, the v9delivery support team will proactively reach out to you.

6Bonuses, Promotions & Loyalty Program

V9delivery offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms stated alongside each offer. Some general principles that apply to all bonuses:

• Wagering requirement: Most bonuses require players to meet a specified wagering ratio before winnings derived from the bonus can be withdrawn. This ratio is clearly stated in each offer.
• Validity period: Bonuses have a stated validity period. Unused bonuses or unfulfilled wagering requirements within that period will expire automatically.
• One bonus only: Only one promotional bonus may be active at a time unless otherwise stated.
• Prohibited misuse: Any attempt to exploit bonuses through unfair methods, including systematic low-risk betting to meet wagering requirements, may result in bonus cancellation and account closure.

7Game Rules & Wagering

All games on v9delivery use a certified Random Number Generator (RNG) that is independently audited by qualified third parties. This ensures every game outcome is completely random with no manipulation.

For sports betting:

• Odds may change before a match begins and during in-play wagering. Bets that have been confirmed are not affected by odds changes after confirmation.
• Official results from the relevant sports authority are final for bet settlement purposes.
• If a match is suspended or cancelled, bets will be settled according to the applicable rules for that situation — either voided or settled based on the result at the time of suspension.

For Live Casino games, the outcome declared by the table host is final. In the event of a technical dispute such as a connection interruption during a round, the v9delivery server records serve as the definitive reference for determining the outcome.

8Prohibited Player Conduct

V9delivery maintains a fair and safe gaming environment for all members. The following activities are strictly prohibited and may result in immediate account closure and forfeiture of all balances:

• Registering or operating multiple accounts (including using different names, email addresses, or device information)
• Using software, bots, automated scripts, or any other technical means to gain an unfair advantage
• Attempting money laundering or financing illegal activities through the platform
• Colluding with other players to manipulate game outcomes
• Providing false information during registration or the KYC process
• Threatening, insulting, or harassing support staff or other players
• Exploiting bugs or technical vulnerabilities on the platform — players who discover technical issues are required to report them to support

9Account Closure & Suspension

V9delivery reserves the right to suspend or close any account for reasons including violation of these Terms, suspicious activity, requests from authorities, or internal business requirements. In such cases:

• If closure is due to a serious violation, all available balances and bonuses may be forfeited.
• If closure is not due to player fault, any available balance will be returned once a proper investigation has been completed.

Players also have the right to close their own account at any time by contacting the v9delivery support team. Self-exclusion requests related to problem gambling will be processed promptly and with priority.

10Liability Limits & Disclaimers

The v9delivery platform is provided "as is" and "as available." While we work hard to ensure uninterrupted operation, we cannot guarantee continuous availability or complete freedom from errors.

V9delivery is not responsible for:

• Losses arising from technical disruptions, internet connection failures, or device issues on the player's end
• Game outcomes disputed for reasons beyond the platform's control
• Losses resulting from a player's negligence in securing their own account
• Any indirect, special, or consequential losses arising from the use of the platform

In all cases, v9delivery's maximum liability to any player is limited to the account balance available at the time the claim is made.

11Amendments to Terms and Conditions

V9delivery reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated to players via email, in-platform notifications, or updates on this website with at least seven (7) days' notice before the changes take effect, except in situations requiring immediate action for legal or security reasons.

Your continued use of the v9delivery platform after the effective date of any changes constitutes your acceptance of the amended Terms. If you disagree with the changes made, you have the right to close your account before they take effect.

We encourage you to review this Terms and Conditions page periodically to stay informed of the latest version.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the v9delivery platform, our support team is available at all times.

• Live Chat: Available directly on the v9delivery platform, 24 hours a day, 7 days a week
• Email: [email protected]
• Telegram: Through v9delivery's official support channels

For official complaints, please include your full name, account number, and a detailed description of your issue. The v9delivery support team will endeavour to resolve all complaints within 48 working hours.